Amazon Services

Amazon FBM Management

Fulfilling your own Amazon orders? We keep merchant-fulfilled orders moving, from confirmation and tracking uploads to resolving delivery issues.

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Service Overview

Fulfilled by Merchant gives you control over packaging, carriers and stock, but Amazon holds FBM sellers to strict standards. Late dispatch, missing tracking and unanswered delivery queries can quickly harm your account health metrics.

Our FBM management service sits between your Amazon orders and your warehouse or dispatch team. We make sure new orders are passed on promptly, tracking details are uploaded accurately, delivery problems are followed up with carriers and customers, and order status is monitored so nothing slips through the cracks.

Key Benefits

Benefits of Our Amazon FBM Management

Protect your metrics

Timely confirmation and valid tracking help you maintain healthy late dispatch and valid tracking rates.

Organised dispatch

Your warehouse team receives clear, prioritised order information every day.

Faster problem solving

Delivery issues are followed up quickly with carriers and buyers before they become claims.

Works alongside FBA

Ideal for hybrid sellers who use FBM for bulky, slow-moving or seasonal items.

What's Included

Everything Covered in This Service

Every engagement is tailored, so we'll agree the exact tasks, frequency and reporting with you before we start.

Fulfilled by Merchant order administration
Merchant fulfilment coordination
Shipping and tracking updates
Order status monitoring
Delivery issue handling

How Our Service Works

How We Deliver Amazon FBM Management

01
Account review
We look at your Seller Central set-up, catalogue, advertising and account health to understand where you are today.
02
Priorities and plan
Together we agree the tasks, targets and reporting cadence that matter most for your Amazon business.
03
Specialist assigned
An Amazon-trained specialist is onboarded with secure, permission-based access to your account.
04
Delivery and reporting
Work is carried out against an agreed checklist, with regular updates and recommendations for improvement.

Why Choose Us

Why Choose Our Agency

Specialist knowledge, careful processes and clear, regular communication.

Amazon-specific knowledge

Our team works inside Seller Central every day and keeps up to date with Amazon's UK and EU policies.

Policy-first approach

Every task is carried out within Amazon's terms of service, protecting your account for the long term.

Secure account access

We use Amazon's user permissions so you stay in control of what your specialist can see and change.

Clear reporting

You receive straightforward updates on what was done, what we found and what we recommend next.

FAQs