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Case Studies

How We Approach Common Challenges

Examples of typical engagements, from the problem a business faces to the support we put in place and how we measure progress.

These are illustrative engagement examples, not client results. Detailed case studies will be published here once clients have approved them.

Example Engagements

What We Handle on Each Platform

Warehouse aisles stocked with inventory
Amazon

A growing Amazon brand overwhelmed by daily admin

The challenge

The founder spends most of the week in Seller Central and has no time for product development.

What we handle

  • Daily account health and listing checks
  • FBA restock planning and shipment creation
  • Weekly summary of issues and actions

How we measure progress

Founder hours reclaimed · Stock-out days · Time to resolve listing errors

Advertising performance metrics on a screen
Amazon Ads

PPC spend rising faster than sales

The challenge

Campaigns have grown without structure and it is unclear which spend is profitable.

What we handle

  • Margin-based ACoS targets per product
  • Campaign restructure by goal
  • Weekly search term and negative keyword reviews

How we measure progress

ACoS against break-even · TACoS trend · Wasted spend on non-converting terms

Staff helping customers in a busy, friendly workspace
Customer Support

Customer messages piling up during peak season

The challenge

Response times slip every Q4 and marketplace metrics start to suffer.

What we handle

  • Response templates and escalation rules
  • Coverage across Amazon, eBay and Shopify inboxes
  • Weekly report on common questions

How we measure progress

Average first response time · Unanswered messages at end of day · Recurring issue themes

Sales planning session at a whiteboard
Lead Generation

B2B consultancy with an empty sales calendar

The challenge

Referrals have slowed and the partners have no time for outbound prospecting.

What we handle

  • Ideal customer profile and researched lead lists
  • Personalised LinkedIn and email outreach
  • Meetings booked straight into calendars

How we measure progress

Qualified meetings booked · Response rates by message · Pipeline value in the CRM

Facing a Similar Challenge?

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